Frequently Asked Questions
Everything you need to know about shopping with Momo Slimes.
What is the standard shipping time for my order?
We typically process orders within 2-3 business days. Once shipped, domestic orders usually arrive within 5-7 business days, while international shipping may take 14-21 days depending on the destination.
How do I track my package?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy for apparel and accessories?
We accept returns on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that for hygiene reasons, certain accessories and final sale items are non-returnable.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible installment options through Afterpay and Klarna.
How do I ensure I am ordering the right size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar garment you already own to find your perfect fit.
Are your products ethically sourced?
Yes, Momo Slimes is committed to sustainable and ethical fashion. We partner only with manufacturers who adhere to fair labor practices and prioritize eco-friendly materials whenever possible.